Question 1

Are you fully insured?

Accepted Answer

Yes. Alpha Roofcare Ltd carries full public liability insurance for every job we quote, from a single slipped tile to a complete re-roof. Certificates are available on request.

Question 2

Do you charge for quotes?

Accepted Answer

No. All quotations are free of charge with no obligation. We provide a clear written breakdown of materials, labour and timescales so you can make an informed decision.

Question 3

How quickly can you attend an emergency?

Accepted Answer

We aim to attend genuine roofing emergencies across West Sussex and Surrey within a few hours. Where a permanent repair isn't immediately possible, we'll make the roof safe and watertight the same day.

Question 4

Do you guarantee your work?

Accepted Answer

Every job is backed by a written workmanship guarantee — up to 25 years on full re-roofs — alongside manufacturer product guarantees on materials such as EPDM, GRP and slate.

Question 5

Do you work with insurance claims?

Accepted Answer

Yes. We regularly work directly with homeowners and loss adjusters on storm-damage and impact-damage claims, providing detailed reports, photographs and itemised quotations.

Question 6

Which areas do you cover?

Accepted Answer

We cover the whole of West Sussex and Surrey — including Chichester, Worthing, Horsham, Crawley, Bognor Regis, Guildford, Woking, Farnham, Reigate and Epsom, along with the surrounding towns and villages.

Question 7

Are you a family-run business?

Accepted Answer

Yes. Alpha Roofcare is a family-run roofing contractor. Every job is overseen personally by a director, which is how we protect the standards our reputation is built on.

Question 8

Do you offer finance or payment plans?

Accepted Answer

For larger projects we can discuss staged payments to spread the cost. Please ask when we quote and we'll tailor a plan around your project.

Roofing questions, answered

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